Service & Support


Training is available for all Sightline systems, and is normally separated into two sections: Operator and Maintenance.

Operator training is designed to teach plant floor personnel how to use the system and interpret the data. Specifically, some of the topics covered include:

  • Starting and stopping the inspection system
  • Getting raw data from individual objects
  • Getting trend and statistical data from the current run
  • Understanding why an object was rejected
  • Evaluating the overall rejection rates by category
  • Verification of the system
Maintenance training covers the following topics:

  • System components and their functions
  • Operation of the conveyor system
  • Replacing conveyor components
  • Preventative maintenance procedures
  • Vision system components and theory of operation
  • Replacing consumables components (e.g. lights)
  • Diagnostic tools
Either of these courses can be taught on-site, or at Sightline offices. Hands on operation and procedures form an integral part of the training to ensure personnel have actual experience performing the procedures.

Support Plans

Sightline is dedicated to providing ongoing support for all of our installed systems, and our support team members are experienced and easy to deal with.

Support and service calls are handled by our most senior technical employees, and we recognize that downtime is not acceptable for any production facility.

Every system we ship comes complete with the ability to remotely connect, upgrade and support the system to and from any location in the world. We can work with your IT people to ensure that we comply with all corporate security and access regulations. We make our system fit your requirements… not the other way around.

Our system warranty covers unlimited technical support and service, and after the warranty period you are free to choose from a variety of support options.

There is no need to sign expensive, long-term service contracts after your warranty expires. We will work with you to create a support plan that makes sense.

System Upgrades

Sightline has designed several upgrade and conversions for older vision systems that allow you to extend the life of your existing system.


We have a wide range of LED lighting assemblies that will improve the operation of your vision system and lower your operating costs. Our lighting assemblies are brighter and better than the original manufacturer’s lighting, and are much lower cost to maintain.


One of the easiest ways of extending the life of your older vision system is to eliminate any obsolete operating systems (e.g. WinNT, WinXP, etc) and obsolete hardware, since both can cause major support headaches (lack of available parts, limited technical support, etc).

A Sightline CPU upgrade includes an operating system upgrade, as well as new hard drives, and a new CPU power supply. It is essentially a complete rebuild of all the critical CPU components.

The new CPU is also 5-10 times faster than most of the older CPU’s in the field, making the day-to-day use of the system faster and easier.


By converting your older vision system to a new Sightline system, you can have a new 2D/ 3D/ color inspection system that preserves a substantial portion of your original investment.

Sightline can easily convert your old vision system to our modern hardware and software platform by simply replacing all the obsolete electronics, cameras and computer hardware with our ‘state-of-the-art’ replacements.

All the existing frame, conveyor and rejection components can be used with the new components, which means a substantial savings off a complete new system.

Typical conversion pricing for a 3rd-party vision system ranges from $10,000 to $25,000… which represents a substantial savings over a new system installation!

To request more information and a quotation for a Sightline Conversion for your old vision system, please Contact Sightline.

Part & Service Requests

Our systems are built with non-proprietary components that can be purchased from industry suppliers. Alternatively, we can overnight critical components to avoid lengthy downtime.

To place a part order request, please send email to [email protected]


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